Terms and Conditions of Use

This document outlines the Terms and Conditions applicable to the access and use of the services provided by Inteligencia en Servicios de Salud, S. de R.L., through the website www.mexglobal.com (the “Site”).

Acceptance

Mexican Pharmacy offers its services to customers under the following Terms and Conditions. Before using the Site, you must read and accept these Terms and Conditions, as well as MexGlobal’s Privacy Policy, as both documents constitute a legally binding agreement between MexGlobal and the user. These Terms and Conditions take effect upon acceptance. The use of any feature or service on the Site constitutes explicit acceptance of these Terms and Conditions.

MexGlobal reserves the right to review and modify these Terms and Conditions at its sole discretion and at any time. Any updates will be posted on the Site and will take effect immediately upon publication. These Terms and Conditions apply only to the Site and do not extend to third-party content. If you do not agree with these Terms and Conditions, you must refrain from using the Site. For any questions or concerns regarding these Terms and Conditions, please contact us at info@mexglobal.com, and we will address your request accordingly.

Description of Services

MexGlobal provides healthcare products and pharmaceutical services through the Site. Our platform offers a wide selection of medications at competitive prices, ensuring a streamlined purchasing experience. Customers can order their medications with home delivery within 24 to 48 hours, and, if preferred, schedule recurring purchases for automatic deliveries without additional procedures. In addition, the Site includes a health encyclopedia and a medical directory, allowing users to access trusted medical information and locate healthcare professionals.

Eligibility to Purchase

Products available on the Site are restricted to individuals who have the legal capacity to enter into contracts under Mexican law. Those who do not meet this requirement (including minors) cannot purchase products on the Site. Any transactions initiated by minors will be considered the responsibility of their parents or legal guardians, who will be held accountable for such actions.

Privacy and Data Protection

To access services and purchase products on the Site, customers are required to provide certain personal information. Detailed information regarding the collection, processing, and disclosure of personal data can be found in our Privacy Policy, which is available at any time through the Site.

Purchasing Process

Purchasing products on Mexican pharmacy follows a structured process to ensure secure and efficient transactions:

  1. Customers must first register on the Site and create a user account by providing their full name and email address. There are no registration fees.
  2. The desired products are added to the shopping cart.
  3. Customers confirm their order by clicking the “Buy” button.
  4. The quantity of products is selected before proceeding to checkout.
  5. Customers provide delivery details, including address and phone number, as well as billing information and payment details (processed securely through Payworks de Banorte).
  6. The purchase is finalized when the customer accepts the Terms and Conditions and clicks the “Buy” button.
  7. An order confirmation email will be sent, acknowledging the transaction.
  8. The sale is considered complete once the payment is successfully processed. If payment fails due to insufficient funds, incorrect details, or account limits, the purchase will not be finalized.
  9. Product availability is subject to stock. If an item is unavailable, Mexico pharmacy will notify the customer and will not be obligated to complete the sale. In such cases, no charge will be applied.
  10. Orders will be delivered within 24 to 48 hours (business hours only).
  11. For prescription medications, Mexican Pharmacy requires a valid medical prescription at the time of delivery. If the customer fails to provide the required prescription, MexGlobal will not complete the delivery. The product will remain available for collection at MexGlobal’s offices once the prescription is provided.

MexGlobal.com may, at its discretion, attempt a second delivery within 24 hours in cases where the first delivery attempt fails due to the absence of the customer or the lack of a valid prescription.

Order Cancellations

Orders placed on MexGlobal are considered final once processed. Customers cannot request refunds or cancellations after completing a purchase. However, MexGlobal reserves the right to review and approve cancellations on a case-by-case basis at its sole discretion. If a refund is granted, the amount will be returned to the customer using the original payment method.

Payment Authorization

A purchase is considered complete only when MexGlobal successfully processes the payment. If payment fails due to any reason (e.g., invalid card details or insufficient funds), the transaction will be automatically canceled.

Product Quality and Compliance

MexGlobal guarantees that all products sold through the Site meet the highest standards of quality and safety. Products are sourced exclusively from licensed pharmaceutical suppliers and comply with all applicable Mexican health regulations. MexGlobal also ensures that all necessary licenses, permits, and authorizations are in place to sell medications and healthcare products online. Aside from the quality assurance outlined above, MexGlobal does not provide additional warranties. Customers acknowledge that MexGlobal is not liable for indirect damages, refunds, or compensation claims beyond the terms stated here.

Prohibited Activities

Users are strictly prohibited from engaging in the following activities on the Site:

  • Violating Mexican federal, local, or international laws.
  • Attempting to disrupt or compromise the Site’s infrastructure or operations.
  • Copying, duplicating, or distributing content from the Site without prior authorization.
  • Manipulating, interfering with, or unauthorized linking to Site content.
  • Using any software, bots, or devices to tamper with databases, services, or accounts.
  • Any violation of these provisions will result in legal action, and users may be held accountable for damages.

Third-Party Links

The Site may contain links to third-party websites. MexGlobal does not control or endorse external content and is not responsible for third-party products or services. Accessing third-party websites is at the user’s own risk and is governed by the terms and conditions of those sites.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Mexico. Any disputes arising from the use of the Site shall be resolved in the courts of Mexico City, CDMX. MexGlobal reserves the right to restrict access to the Site in cases of policy violations. Customers who fail to comply with these Terms and Conditions may lose access to services permanently.